 I'm not sure which First Biomedical office to contact for sales and service? You can reach any of our offices by calling us toll free at 800-658-5582. We will direct you to the person you need to speak to. Plus, an FBI employee is on call 24/7, so you will always be able to reach a helpful representative - not a clueless answering service!
Do you offer financing? Yes, we have a number of plans for medical equipment financing. Out customer's overwhelming preferences is our trademarked EZ Lease.
What type of warranty do you offer on your work repairs? All repairs carry a standard 30-day warranty. Please reference our First Biomedical Warranty page.
I don't see (product name) on your website. Do you offer it? We carry more than 60 unique infusion pumps and medical devices, including the Crono, MS16A, CADD Micro, Graseby 3400, and other specialty units. We do not list all is listed on our website, due to the quickly-changing nature of the medical equipment industry. If you don't see something that you need, please call us at 800-658-5582 to see if we can source it for you.
What is the process for requesting service or repairs for my equipment? We offer two options for requesting service or repairs. First, you can call us and simply say, "Hey, I need to send some equipment in because it's not working." We will take down information about the equipment and give you an RGA#. Then you send the equipment to us in a box with the RGA# written on the outside. Second, you can click here to fill out our online Repair RGA Request Form. We will call you back with an RGA#, and then you put your equipment in a box, write the RGA# on it, and ship it to our office.
Can you service equipment overnight? Quick turnarounds are our specialty, and we will go out of our way to help our customers! In many cases, we can help you on a rush service/repair request, for an additional fee. However, all equipment for service does require an RGA#, so please follow typical procedures for requesting an RGA#.
Do you offer discounts for bulk orders and group purchases? Quantity discounts are available for large orders. Please contact your sales rep to work out the details. If you are a new customer, call us toll free at 800-658-5582, and we will direct you to the person who can best assist you.
Do you provide equipment and services to government customers? Yes, First Biomedical is registered as a government supplier. Our GSA# is 628951.
What warranty or guarantee do you offer with your equipment? Any medical equipment you receive from us will be clean and patient ready, with a certificate stating that it has been tested by a trained biomedical technician and that it meets factory standards. All pumps sold come with a standard 90-day warranty. Please see our First Biomedical Warranty page for more information.
Can I arrange to visit your facilities to find out more about your services? We welcome all visitors! Drop by World Headquarters unannounced, or make arrangements to visit so we can prepare a presentation for you.
Where can I get one of those great FBI tee shirts? Buy, lease, or rent equipment from us, or send in equipment for service, and we will send you a tee shirt for FREE! Otherwise, sign up for our email alerts and newsletter, and you'll automatically be registered for our monthly FREE tee shirt drawing. Click here to see our world-famous tee shirt.
Do I have to pay for shipping? In general, our shipping policies for hospitals and home infusion pharmacies are as follow: We ship rental pumps via UPS Ground or UPS Next Day Air at no charge. We ship disposables via UPS Ground at no charge. We ship your serviced or repaired equipment back to you via UPS Ground for a reasonable fee.
What do I need to do to set up an account? Setting up an account with First Biomedical is as easy as picking up the phone and placing your order. We will ask for your ship-to address and your bill-to address. That's it! We won't ask you to fill out a credit application, send us a list of five references, or tell us your first pet's name.
What if I don't know what kind of pump I need? You can use our online Pump Wizard to help narrow down your options, or you can call us toll free at 800-658-5582. One of our knowledgeable sales reps will be happy to help you.
Do I have to sign a contract to rent from you? No. We may require a minimum rental time. Please speak with your sales rep to work out the details of your infusion pump rentals.
What accessories are included when I rent pumps? Generally, we provide pump accessories such as AC adapters, pole clamps, carrying cases, etc., at no extra charge while you are renting the pump. Please request any accessories you need when you place your order! Also, please keep in mind that we do need to get the accessories back when you are finished renting the pump.
Do you provide any disposables? Yes, we try to stock the proprietary tubing that many of the infusion pumps we stock require. We offer an in-service test set for proprietary pumps for $25 each.
Do you also sell new pumps? Yes, we sell some new models. However, our business is primarily in dealing with preowned infusion pumps. Our preowned, refurbished pumps function just as well as new ones, at a fraction of the new-pump price.
Do you do any insurance billing? No, but our sister company, First Infusion, specializes in both providing equipment and doing some insurance billing. You can reach First Infusion at any time of the day or week by calling 913-780-2555.
Do you employ any biomedical technicians? Yes, we have a team of factory-trained biomedical technicians. In fact, they occupy an entire building in our World Headquarters complex! Our biomedical team is led by director Warren Lillygren.
|