Untitled Page
 |
First Biomedical customer service is one of the best that I deal with -- they are
always very kind, friendly, and very helpful.
|
 |
Dwayne Sims,
Crescent Healthcare |
|
 |
Meet The Experts
Tom Creal, President and Co-Founder
 Tom has worked in the medical industry for more than 30 years, gaining experience
in a wide variety of roles at a wide variety of companies. In 1998, he took this
knowledge to the bank and got an SBA loan to start his own company with a vision
to provide a needed service to customers and a exemplary workplace to employees.
"Our philosophy is pretty straightforward," Tom said. "Offer genuine value to the
customer using our technical knowledge, quick response time, on-time shipping, and
administrative accuracy."
Tom keeps a trained eye on industry trends and changes. "I believe FBI will continue
to grow as a specialty service company because our customers know they can count
on us to service equipment and ship products on a timely basis. It sounds simple,
and it is, but it really is just a point of meeting the customers' basic needs."
Dan Wassall, CFO and Co-Founder
 Dan joined with Tom in 1998 to create FBI. Dan brought purchasing and financial
know-how to the partnership. He and Tom "dialed for dollars" in a sardine can-sized
office for a couple years before moving through 4 different office spaces and hiring
almost thirty new employees in the following 9 years.
Dan shares a similar customer service philosophy with Tom but speaks in financially-influenced
bullet points rather than flowing sentences. "All customers are important - big
or small. We follow through with what we say we are going to do. Respond to the
customers' needs quickly and effectively."
Dan foresees more partnerships with manufacturers in FBI's future, as well as expanding
into more local markets and servicing more types of medical equipment.
Warren Lillygren, Biomedical Director
 Warren joined First Biomedical, Inc. in September 2006, bringing with him more than
30 years experience in the medical industry. He most recently served Children's
Mercy Hospital in Kansas City as the Director of Biomedical Services.
Warren works under his "3 R's" when interfacing with FBI customers - "The customer
is always right, provided he is respectful, responsive, and reasonable."
He believes that FBI's "quality repairs, resourcefulness, and pioneering spirit"
set us apart from other companies in the industry, and that those qualities will
also ensure success in any areas the company pursues.
Kirsten Maher, Vice-President of Sales
 Kirsten has honed her sales philosophy at First Biomedical, Inc. for the last nine
years. "Under promise and over deliver," Kirsten tells her sales team. "Plus, treat
your coworkers the way you would treat a customer."
Kirsten believes that selling at FBI is made easier by the fact that "FBI is constantly
improving our quality of pre-owned equipment. Plus, we are one of the only companies
that customers trust to drop ship pumps to their patients or their own customers."
"The sky is the limit [for FBI's growth]. Our goal is to keep the focus on always
maintaining and improving standards of customer service as we continue to grow,"
Kirsten said.
Larry Schifsky, Lead Biomedical Technician
 Larry worked at Smiths Medical (through its many merges and name changes) for 24
years before coming to First Biomedical, Inc. in 2004. He is a primary liaison between
the service and sales departments, and because of his extensive technical experience,
he leads regularly scheduled informational pump meetings and fields many technical
inquiries from his coworkers.
Larry's approach to service is simple but effective. "Treat the customer the way
you would want to be treated."
Larry said that several things set FBI apart from its competition. "First and foremost,
it's our quality and standards for what we consider to be patient ready equipment.
Second is our turnaround time on customer repairs. Third is our flexibility to meet
the customers' needs."
Molly Olm-Shipman, Purchasing Guru
 Molly has worked at First Biomedical, Inc. for the past five years. "It is an exciting
place to work," Molly said. "We have experienced a lot of growth but still have
the personal feel of a small company."
Molly shares FBI's strong commitment to exceptional customer service -- "Try to
give the customer options. It makes their job easier. We also make sure our equipment
is patient ready, and we are able to follow through with the next-day delivery that
many of our customers want and need."
|
|